Welcome to Cartira - A Sip of Heaven! This Policy Page outlines the terms and conditions governing your use of our food delivery services. By placing an order through our website, mobile app, or phone, you agree to comply with these policies.

1. Ordering and Payment

1.1. Order Placement:
- Orders can be placed via our website, mobile app, or phone.
- All orders are subject to availability and confirmation.

1.2. Payment:
- Payments can be made online via credit/debit card, digital wallets, or cash on delivery (if available).
- We reserve the right to refuse cash on delivery for large orders or in specific areas.

1.3. Pricing:
- Menu prices are subject to change without notice.
- Additional charges such as delivery fees, taxes, or service fees may apply and will be displayed at checkout.

2. Delivery

2.1. Delivery Areas:
- We deliver to specific areas as listed on our website or app. Orders outside our delivery zone may be canceled.

2.2. Delivery Time:
- Estimated delivery times are provided for reference only and are not guaranteed.
- Delays may occur due to traffic, weather, or other unforeseen circumstances.

2.3. Delivery Instructions:
- Please provide accurate delivery details, including address, contact number, and any special instructions.
- We are not responsible for delays or errors caused by incorrect information.

2.4. Unsuccessful Delivery:
- If delivery is unsuccessful due to your unavailability or incorrect address, we may charge a re-delivery fee or cancel the order.

3. Cancellations and Refunds

3.1. Order Cancellation:
- You may cancel your order before it is prepared. Once preparation begins, cancellations may not be possible.
- For cancellations, contact our customer support team immediately.

3.2. Refunds:
- Refunds will be processed for canceled or undelivered orders.
- Refunds may take 5-7 business days to reflect in your account, depending on your payment method.

4. Food Quality and Allergens

4.1. Food Preparation:
- All food is prepared in our kitchen, which may handle allergens such as nuts, dairy, gluten, etc.
- Please inform us of any allergies or dietary restrictions when placing your order.

4.2. Quality Issues:
- If you are unsatisfied with the quality of your food, please contact us within 24 hours of delivery.
- We may offer a replacement, refund, or credit at our discretion.

5. User Responsibilities

5.1. Account Security:
- If you create an account with us, you are responsible for maintaining the confidentiality of your login details.

5.2. Prohibited Conduct:
- You agree not to use our services for any unlawful or fraudulent purpose.
- Any misuse of our platform may result in the suspension of your account.

6. Limitation of Liability

6.1. General:
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.

6.2. Third-Party Services:
- If we use third-party delivery partners, we are not responsible for their actions or delays.

7. Privacy

7.1. Data Collection:
- Your personal information is collected and used in accordance with our Privacy Policy.

7.2. Communication:
- By using our services, you consent to receive transactional and promotional communications from us.

8. Changes to Policy

8.1. Updates:
- We reserve the right to update this Policy Page at any time.
- Continued use of our services after changes constitutes your acceptance of the updated policies.

9. Governing Law

9.1. Jurisdiction:
- This Policy Page is governed by the laws of the Sultanate of Oman.
- Any disputes will be resolved in the courts of Muscat.